Privacy Policy

1. Introduction

Oz Poki Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email, phone, address)
• Date of birth and age verification
• Government-issued identification documents
• Payment and banking information
• Transaction history and account activity

Technical Information

We automatically collect certain technical information including:

• IP address and location data
• Browser type and device information
• Usage patterns and preferences
• Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our lottery services
• Process transactions and manage your account
• Verify your identity and prevent fraud
• Comply with legal and regulatory obligations
• Communicate with you about your account and our services
• Improve our website and services
• Send promotional materials (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Lottery Operators: Official lottery organizations for ticket purchases
• Payment Processors: Secure payment service providers
• Regulatory Bodies: Australian gambling and financial authorities
• Service Providers: Third parties who assist in our operations
• Legal Requirements: When required by law or court order

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and monitoring
• Employee training on data protection
• PCI DSS compliance for payment processing

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Privacy Commissioner

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. These help us:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure, as required by Australian financial regulations.

9. International Transfers

Your information is primarily stored within Australia. If we transfer data overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian Privacy Principles.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Regulatory Information

Oz Poki is licensed and regulated by the Australian Communications and Media Authority (ACMA). License Number: 834989351. We comply with all applicable Australian privacy and gambling regulations.