Contact Us

We are here to help! Get in touch with our friendly support team for any questions or assistance.

Get in Touch

Phone Support

Toll-free within Australia

Email Support

info@ozpoki.com

We respond within 24 hours

Registered Office

Level 4, 471 Queen Street
Brisbane, QLD 4000
Australia

Support Hours

Monday - Friday: 8:00 AM - 8:00 PM AEST
Saturday - Sunday: 9:00 AM - 6:00 PM AEST

Frequently Asked Questions

How do I claim my winnings?

Winnings under $1,000 are automatically credited to your account. Larger prizes require verification and may take 3-5 business days to process.

What payment methods do you accept?

We accept all major credit cards, debit cards, and bank transfers. All transactions are secured with 256-bit SSL encryption.

Is my personal information safe?

Yes, we use bank-level security and comply with Australian Privacy Principles. Your data is encrypted and stored securely.

Can I set spending limits?

Yes, you can set daily, weekly, and monthly spending limits in your account settings. We also offer self-exclusion tools for responsible gambling.

Send us a Message

* Required fields. We typically respond within 24 hours during business days.

Company Information

Australian Business Number

99 631 432 616

Operating License

834989351

Regulated By

ACMA